Veterans Service Officer

Role Title: Veterans Service Officer

Role Type: Contractor

Location: Remote

Time Commitment: 20-30 hours/week, short-term project

micro1 is looking for VA-accredited Veterans Service Officers to help evaluate and improve AI systems on veterans benefits topics. You’ll use your claims experience to check that questions sound like real veterans and families, and that answers are correct and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Scope of Work

1. Review sample veterans benefits questions and flag any that don’t sound like what real veterans or family members ask.
2. Write rubrics that define a correct, complete answer on service-connected disability compensation, including filing a claim and the evidence involved.
3. Cover dependents and survivor benefits (such as DIC and CHAMPVA) and appeals and decision reviews in your rubrics.
4. Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
5. Share clear written feedback with the project team, working asynchronously.

Required Qualifications

1. Current VA accreditation (VSO representative, County Veterans Service Officer, accredited claims agent, or similar)
2. 1+ years preparing and filing VA claims for veterans or their families
3. Working knowledge of disability compensation, dependents and survivor benefits, and appeals
4. US-based
5. Able to start quickly and commit 20-30 hours/week
6. Clear, precise writing

Nice to Have

1. Experience with military records such as the DD-214
2. Experience creating guides, checklists, or training materials
3. Experience helping a diverse range of veterans and families, including rural and non-English-speaking clients